Privacy policy

Privacy Policy

Last Updated: October 15, 2025

Welcome to Ecommerce.co. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Platform and services. By using Ecommerce.co, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide to Us

Account Information

• Name, email address, phone number

• Business name and address

• Payment information (credit card, billing address)

• Tax identification numbers (if applicable)

• Username and password

Business Information

• Store URLs and integration credentials (Shopify, Wix, etc.)

• Product listings and descriptions

• Customer order data

• Business preferences and settings

Communications

• Customer support inquiries

• Feedback and survey responses

• Email correspondence with us

1.2 Information Collected Automatically

Usage Data

• IP address and location data

• Browser type and version

• Device information (operating system, device ID)

• Pages visited and features used

• Time and date of visits

• Referring website URLs

• Click-stream data and navigation patterns

Cookies and Tracking Technologies

• Session cookies for authentication

• Analytics cookies for usage patterns

• Preference cookies for user settings

• Marketing cookies for advertising (with consent)

Transaction Data

• Order history and details

• Payment transaction records

• Shipping and fulfillment information

• Product sourcing and quotation requests

1.3 Information from Third Parties

Ecommerce Platform Data

• Customer orders from your Shopify, Wix, or other integrated stores

• Product catalog information

• Inventory levels

• Customer shipping addresses

Payment Processors

• Payment confirmation and transaction status

• Fraud prevention data

Analytics Providers

• Website usage statistics

• User behavior analytics

• Marketing campaign performance

Supplier Partners

• Product availability and pricing

• Shipment tracking information

• Quality control data

2. How We Use Your Information

We use collected information for the following purposes:

2.1 Service Delivery

• Creating and managing your account

• Processing orders and fulfillment

• Connecting you with vetted suppliers

• Generating AI-powered product pages and stores

• Facilitating integrations with ecommerce platforms

• Providing product research and discovery tools

• Managing branding and customization services

2.2 Communication

• Sending order confirmations and updates

• Providing customer support

• Sending important service announcements

• Responding to inquiries and requests

• Sending account-related notifications

2.3 Business Operations

• Processing payments and preventing fraud

• Analyzing Platform usage and performance

• Improving our services and features

• Conducting research and analytics

• Enforcing our Terms of Service

2.4 Marketing (With Your Consent)

• Sending promotional emails and newsletters

• Providing personalized recommendations

• Displaying targeted advertisements

• Conducting marketing campaigns

• Offering special deals and updates

2.5 Legal Compliance

• Complying with legal obligations

• Protecting our rights and property

• Preventing fraud and abuse

• Resolving disputes

• Enforcing our agreements

3. How We Share Your Information

We do not sell your personal information. We share information in the following circumstances:

3.1 Service Providers

We share data with third-party service providers who assist us:

• Payment processors (Stripe, PayPal, etc.)

• Cloud hosting providers (AWS, Google Cloud, etc.)

• Email service providers

• Analytics services (Google Analytics, etc.)

• Customer support platforms

• Shipping and logistics partners

3.2 Supplier Network

• Order details necessary for fulfillment

• Shipping addresses for delivery

• Product specifications for customization

• Quality control requirements

3.3 Ecommerce Platform Integrations

• Order synchronization with Shopify, Wix, etc.

• Product catalog updates

• Inventory management data

• API integrations as authorized by you

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets:

• User data may be transferred to the acquiring entity

• You will be notified of any ownership changes

• The new entity must honor this Privacy Policy

3.5 Legal Requirements

We may disclose information when required by law:

• To comply with court orders or subpoenas

• To respond to government requests

• To protect our rights and property

• To prevent fraud or illegal activity

• To protect user safety

3.6 With Your Consent

We may share information for purposes not listed here with your explicit consent.

4. Data Retention

Account Data

• Retained while your account is active

• Deleted within 30 days of account closure (unless legally required to retain)

Transaction Records

• Retained for 7 years for tax and accounting purposes

• May be retained longer if required by law

Marketing Data

• Retained until you unsubscribe or withdraw consent

• Deleted within 30 days of opt-out request

Analytics Data

• Aggregated data may be retained indefinitely

• Personal identifiers removed after 26 months

5. Your Privacy Rights

5.1 Access and Portability

• Request a copy of your personal data

• Receive data in a structured, machine-readable format

• Transfer data to another service provider

5.2 Correction and Update

• Update your account information at any time

• Request correction of inaccurate data

• Update communication preferences

5.3 Deletion

• Request deletion of your account and data

• Right to be forgotten (subject to legal obligations)

• Data deleted within 30 days of request

5.4 Opt-Out Rights

• Unsubscribe from marketing emails (link in every email)

• Disable cookies through browser settings

• Opt out of targeted advertising

• Withdraw consent for data processing

5.5 Data Processing Objection

• Object to automated decision-making

• Request human review of AI-generated decisions

• Limit processing for specific purposes

5.6 Complaints

• File complaints with supervisory authorities

• Contact us directly with privacy concerns

To exercise these rights, contact us at: [privacy email]

6. International Data Transfers

Cross-Border Transfers

• Your data may be transferred to and processed in countries outside your residence

• We ensure adequate protections through standard contractual clauses

• Data transfers comply with GDPR, CCPA, and other applicable laws

Data Processing Locations

• United States

• European Union

• [Other jurisdictions where you have servers/partners]

7. Data Security

7.1 Security Measures

We implement industry-standard security practices:

• Encryption of data in transit (SSL/TLS)

• Encryption of sensitive data at rest

• Regular security audits and assessments

• Access controls and authentication

• Employee training on data protection

• Incident response procedures

7.2 Your Responsibilities

• Keep your password confidential

• Use strong, unique passwords

• Enable two-factor authentication when available

• Monitor your account for suspicious activity

• Report security concerns immediately

7.3 Security Limitations

• No system is 100% secure

• We cannot guarantee absolute security

• You use the Platform at your own risk

• Notify us immediately of any breaches

8. Children's Privacy

Age Restriction

• Our Platform is not intended for users under 18

• We do not knowingly collect data from minors

• If we learn we've collected data from a minor, we will delete it

• Parents/guardians should contact us if they believe we have minor's data

9. Cookies and Tracking

9.1 Types of Cookies We Use

Essential Cookies (cannot be disabled)

• Authentication and security

• Session management

• Load balancing

Functional Cookies (optional)

• User preferences and settings

• Language selection

• Feature personalization

Analytics Cookies (optional)

• Usage statistics

• Performance monitoring

• User behavior analysis

Marketing Cookies (optional)

• Targeted advertising

• Campaign tracking

• Retargeting

9.2 Managing Cookies

• Adjust preferences in your browser settings

• Use cookie consent tool on our Platform

• Note: Disabling cookies may limit functionality

9.3 Do Not Track

• We respond to Do Not Track signals

• Browser settings are respected

• Third-party tracking may still occur on external sites

10. Third-Party Links

External Websites

• Our Platform may contain links to third-party websites

• We are not responsible for their privacy practices

• Review their privacy policies before providing data

• Third-party integrations have separate terms

Social Media

• Social media plugins may track your activity

• Review social platform privacy policies

• We do not control social media data collection

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

Right to Know

• Categories of personal information collected

• Sources of information

• Business purposes for collection

• Third parties with whom we share data

Right to Delete

• Request deletion of personal information

• Exceptions for legal obligations apply

Right to Opt-Out

• Opt out of sale of personal information (we do not sell data)

• Opt out of sharing for targeted advertising

Non-Discrimination

• We will not discriminate for exercising your rights

• Same service and pricing for all users

Authorized Agents

• Designate an authorized agent to make requests

• Written authorization required

To exercise CCPA rights, contact us at: [privacy email]

12. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under GDPR:

Legal Bases for Processing

• Consent for marketing and optional features

• Contract performance for service delivery

• Legal obligations for compliance

• Legitimate interests for business operations

Additional Rights

• Right to restriction of processing

• Right to data portability

• Right to object to processing

• Right to withdraw consent

Data Protection Officer Contact our DPO at: [DPO email]

Supervisory Authority You may lodge complaints with your local data protection authority.

13. Changes to This Privacy Policy

Updates

• We may update this Privacy Policy periodically

• Material changes will be notified via email or Platform notice

• "Last Updated" date reflects most recent changes

• Continued use after changes constitutes acceptance

Notification Methods

• Email to registered address

• Banner notification on Platform

• In-app notifications

• 30 days' notice for material changes

14. Contact Information

For privacy-related questions, requests, or concerns:

Ecommerce.co
Privacy Team
Email: contact@ecommerce.co
Address: 425 W Broadway

New York, NY 10012, USA
Website: https://ecommerce.co

Response Time

• We respond to requests within 30 days

• Complex requests may require additional time

• We will notify you of any delays

15. Specific Jurisdictions

15.1 Nevada Residents

You have the right to opt out of the sale of personal information (we do not sell data).

15.2 Virginia Residents (VCDPA)

You have rights similar to CCPA, including access, deletion, and opt-out rights.

15.3 Colorado Residents (CPA)

You have rights to access, correct, delete, and obtain a copy of your data.

15.4 UK Residents

UK GDPR applies with similar rights as EU GDPR.

16. Business Contact Information

For General Inquiries:
Email: [support email]

For Data Protection Inquiries:
Email: [privacy email]

For Security Concerns:
Email: [security email]

By using Ecommerce.co, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.